Description
Our UK client is a fastest-growing telecommunications company providing businesses with everything they need for reliable and efficient communication, they’re on the lookout for a Sales Support & Onboarding Administrator to join their team. This role is all about ensuring a smooth, professional, and seamless experience for new clients from the moment a sale is completed to the successful system installation
You’ll play a vital role in bridging the gap between sales and operations — managing administrative processes, engaging with clients over the phone, building system setups, and ensuring everything is in place for a successful installation
This is a remote position open to those living anywhere in South Africa.
Duties & Responsibilities
- Conduct onboarding survey calls alongside the sales team to capture detailed client requirements
- Complete system setup calls with new customers to determine exact build specifications
- Configure and build the client’s phone system within the company’s software platform
- Create accurate purchase orders for all equipment required by the UK installation team
- Take precise setup notes at the point of sale to minimise system configuration errors
- Collaborate closely with the sales and operations teams to ensure a smooth handover
- Deliver exceptional service and support to ensure each client’s first impression is a great one
Skills, Experience & Requirements
Required
- Strong administrative and telephone communication experience is essential
- Previous experience in a post-sales, onboarding, or project support role is ideal
- Excellent spoken and written English with strong grammar and spelling
- Proficiency in Microsoft Office, especially Excel
- Outstanding attention to detail and a passion for getting things right the first time
- Organised, efficient, and confident working independently in a fast-paced remote environment
- A calm and friendly personality who enjoys speaking with customers and solving problems
Load Shedding
Applicants must be able to ensure they can maintain internet and power during office hours.
