Description
Our Client is a market leader in the UK and Australia, used by over 1000 customers. They integrate Club Management Software, Direct Debit Collection Services, Marketing, Referral Management and Retention Services, in a single, cloud-based solution, delivering tangible benefits to the Fitness and Leisure Industry. They are looking for a Payment Operations Assistant to join their team.
This is a remote position open to those living anywhere in South Africa.
Duties & Responsibilities
- You will be responsible for assisting the Payment Operations Manager with the day to day customer processing of Direct Debits for customers, ensuring that ADDACS, AUDDIS and ARUDDS and all other scheduled billing-related activities for ClubWise are completed within BACS timeframe. This includes processing indemnity claims and challenging them when required
- You will be responsible for performing BACS and SEPA Direct Debit collection and related tasks. You will also assist with price increase, data migration and Bulk-Direct Debit transfers as and when required
- You will be responsible for the reconciliation of all collections, rejections and indemnities for both UK (£) and Ireland (€) Clubs
- You will regularly perform qualitative and quantitative auditing and exception checks of the system pre and post-billing to ensure data integrity, in particular before and after a billing-related release
- You will be responsible for being current on the latest Industry and Compliance requirements including FCA mandatory training in order to assist in the completion of Anti Money Laundering Checks, FCA compliance tasks and BACS requirements
- You will be responsible for the management of the Payment Team email inbox and any ticket logged internally or externally in accordance with our SLAs and providing input to the Development and Release teams in respect of payment-related system changes
- You will assist with the accurate invoicing of customers ensuring that checks on new clubs and deactivations are completed
- You will assist in the process of updating control documents and adhere to all ClubWise payments processes and procedures at all time
Skills, Experience & Requirements
- Experience in collection of Direct Debit and BACS procedures
- Excellent record-keeping, organizational skills and attention to detail
- Good analytical, numerical reasoning and problem-solving skills
- Ability to work to deadlines with good prioritization and time management skills
- Good communication skills both oral and written
- PC literate with previous administrative experience (especially MS Excel)
- Ability to follow processes and procedures to ensure accuracy
- Ability to work by yourself and as part of a team with minimal supervision
- Excellent data entry skills
Load Shedding
Applicants must be able to ensure they can maintain internet and power during office hours.
Application ends on
December 30, 2024
