Description
Our client is a logistics and technology company supporting fast-growing e-commerce brands across the UK and Europe. Acting as a fourth-party logistics (4PL) partner, they help their clients simplify complex supply chains through a global network of vetted providers, centralised management, and data-driven solutions. They are hiring an Operations Support & Customer Service Executive to join their international operations team. This role focuses on shipment tracking, customer service, supplier coordination, and logistics reporting. The ideal candidate is highly organised, proactive, and eager to contribute to a fast-paced and evolving business.
This is a remote position open to those living anywhere in South Africa.
Duties & Responsibilities
- Manage daily shipment processing using Warehouse Management Systems (WMS), Excel, and other platforms
- Coordinate inbound and outbound logistics with third-party logistics (3PL) partners across the UK and EU
- Track and update the status of shipments from fulfilment centres, including customs clearance and final-mile delivery
- Liaise with couriers and delivery partners to resolve delays and ensure on-time delivery
- Handle customer enquiries from UK and EU clients relating to orders, tracking, and delivery issues
- Collaborate with suppliers and service providers to resolve operational challenges
- Maintain accurate records for shipments, services, and client communications
- Act as the main liaison between clients and fulfilment centres in the UK and mainland Europe
- Monitor service levels and escalate performance issues with carriers and couriers
- Assist in onboarding new logistics providers and fulfilment centres in Europe
- Document and improve internal processes for logistics and fulfilment flows
- Support projects such as peak-season planning, new client implementation, and cross-border logistics
Skills, Experience & Requirements
- 2–3 years’ experience in logistics, e-commerce, or supply chain operations
- Strong proficiency in Microsoft Excel, including pivot tables and VLOOKUP
- Ability to interpret and work with logistics and fulfilment data
- Excellent written and verbal communication skills in English
- Highly organised, detail-oriented, and capable of managing multiple tasks
- Comfortable working across time zones and with remote teams and partners
- Experience using WMS platforms or logistics software is an advantage
- Proactive and solutions-focused, with a customer-first mindset
- Willingness to work occasional weekends or public holidays (with time-in-lieu or OT pay)
- Open to learning and supporting other areas of the business as it grows
Load Shedding
Applicants must be able to ensure they can maintain internet and power during office hours.
