Description
Our UK-based client is an FCA-authorised lead generation agency specialising in qualified, high-converting equity release booked calls. With over £3 million invested in digital advertising and years of experience in financial marketing, they provide a consistent stream of high-quality leads for equity release brokers, driving up to 35% sales conversion rates and delivering 400%+ ROI for their clients. They are seeking a highly organised and proactive Admin Assistant to support the day-to-day operations of their business. This role is key to ensuring smooth client onboarding, efficient appointment scheduling, and accurate reporting. It requires someone who thrives in a fast-paced environment and can confidently manage multiple tasks with short notice.
The ideal candidate is detail-oriented, tech-savvy, and an excellent communicator. You’ll play a crucial role in maintaining operational flow, improving processes, and delivering outstanding service to clients.
This is a remote position open to those living anywhere in South Africa.
Duties & Responsibilities
- Manage daily appointment scheduling through the company’s booking system (20–40 per day), often with as little as 3–5 minutes’ notice
- Act as the first point of contact for clients needing setup amendments or support in our CRM system
- Onboard new clients, ensuring a smooth and professional experience
- Maintain and update reporting systems, particularly Google Sheets
- Ensure daily operations run efficiently by monitoring system integrations and reporting any issues
- Collaborate with internal teams to keep processes on track and improve workflows
- Suggest improvements and automations to streamline administrative tasks
- Assist with light marketing-related admin if needed
Skills, Experience & Requirements
- Previous experience in an administrative or customer service role is required
- Strong organisational skills and the ability to manage multiple tasks simultaneously
- Excellent communication and interpersonal skills
- High level of accuracy and attention to detail
- Self-starter with a proactive mindset and the ability to work independently
- Familiarity with CRM tools (experience with Go High Level is a plus)
- Proficiency in Google Workspace (Sheets, Docs, etc.)
- Ability to thrive in a remote work environment and adapt quickly to changes
- Marketing background or experience is a bonus
Load Shedding
Applicants must be able to ensure they can maintain internet and power during office hours.
