Description
Our Client is is a leading technology solutions provider dedicated to delivering innovative IT services and exceptional customer support to businesses in the Logistics Industry. They pride themselves in delivering innovative solutions and exceptional customer service to their clients. They are seeking a highly skilled and motivated IT Support Rep to join their dynamic IT team. You will play a critical role in providing technical support, troubleshooting hardware and software issues, and ensuring the smooth operation of our clients’ IT systems and infrastructure.
This is a remote position open to those living anywhere in South Africa.
Duties & Responsibilities
- Provide technical support to end-users regarding hardware, software, and network-related issues.
- Install, configure, and troubleshoot computer systems, peripherals, and software applications.
- Perform hardware and software upgrades, repairs, and maintenance tasks as needed.
- Set up and maintain user accounts, permissions, and security settings in various systems and applications.
- Respond to help desk tickets and service requests in a timely manner, ensuring issues are resolved efficiently.
- Conduct regular system backups and ensure data integrity and security measures are in place.
- Collaborate with other IT team members to identify and resolve technical issues and improve system performance.
- Assist in the implementation of IT projects, including system upgrades, migrations, and deployments.
- Provide training and technical guidance to end-users on IT-related topics and best practices.
- Stay up-to-date with emerging technologies and trends in the IT industry, recommending innovative solutions to enhance efficiency and productivity.
Skills, Experience & Requirements
- Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent work experience).
- Proven experience working as an IT Technician or in a similar technical support role.
- Strong knowledge of computer hardware, operating systems (Windows, macOS, Linux), and software applications.
- Familiarity with network protocols, configurations, and troubleshooting techniques.
- Proficiency in diagnosing and resolving hardware, software, and network issues.
- Excellent communication skills, both written and verbal, with the ability to explain technical concepts to non-technical users.
- Strong problem-solving skills and attention to detail.
- Certifications such as CompTIA A+, Network+, or Microsoft Certified Desktop Support Technician (MCDST) are a plus.
Applicants must be able to ensure they can maintain internet and power during office hours.
Application ends on
December 31, 2024
