Description
We are looking for a dedicated IT Service Desk Engineer to join our client’s growing team. This role is perfect for an experienced IT professional who thrives in a fast-paced environment, enjoys solving technical challenges, and delivers exceptional customer service. As part of a Managed Service Provider (MSP), you will act as an outsourced IT department for multiple clients, handling a variety of technical issues
This is a remote position open to those living anywhere in South Africa.
Key Responsibilities:
- Prepare and send quotations via the CRM system
- Perform material take-offs and quantify materials from drawings
- Communicate with customers regarding quotes via email and phone
- Update relevant deal information on the CRM and shared project files
- Utilize Excel and other software to calculate material quantities
Key Objectives:
- Deliver consistent positive customer feedback
- Maintain high first-time fix rates
- Proactively identify solutions to improve IT support services
Experience & Qualifications:
- Minimum 2 years’ experience in an IT support/service desk role within a Managed Service Provider (MSP) environment
- Strong working knowledge of Microsoft 365 Admin
- Solid understanding of Microsoft Office products
- A relevant IT-related degree is beneficial but not essential
- Microsoft certifications or similar qualifications would be an advantage
Load Shedding
Applicants must be able to ensure they can maintain internet and power during office hours.
Application ends on
April 21, 2025
