Customer Service Consultants

Description

Our UK client is a fast-growing subscription-based company in the food and beverage industry, known for curating and delivering exciting monthly boxes to thousands of members.

They are expanding their Customer Service team and are looking for talented Customer Service Consultants to join their passionate, dynamic team

This role is ideal for someone who thrives in a flexible, fast-paced environment, is comfortable adjusting their schedule when needed, and loves delivering amazing service to customers

This is a remote position open to those living anywhere in South Africa.

Duties & Responsibilities

• Deliver exceptional customer service via email, live chat, and phone
• Maintain high levels of customer satisfaction by promptly resolving inquiries and issues
• Support the maintenance of social media channels with customer engagement
• Assist with outbound customer service projects, offering proactive communication to members
• Complete regular administrative tasks and assist with outbound logistics
• Be available to support during weekends, public holidays, and on short notice if customer volume spikes unexpectedly

Skills, Experience & Requirements

• At least 3 years of customer service experience
• Excellent communication skills, both written and verbal
• Strong problem-solving skills with a customer-first attitude
• Ability to work efficiently under pressure and manage high volumes of work
• Self-motivated, enthusiastic, and able to work independently and as part of a team
• A passion for craft drinks or interest in the beverage industry is a plus
• Flexibility to occasionally work weekends and during peak periods

Load Shedding

Applicants must be able to ensure they can maintain internet and power during office hours