Description
Our client is a fun, trusted and passionate company delivering underfloor heating systems to new build commercial and residential projects of varying sizes. They believe the heartbeat of their company is always the people, whether it is employees, suppliers, or customers. They are looking for a Completions Coordinator to join their remote team.
As projects near completion, your role will be to ensure a smooth and exceptional client experience overseeing final checks, providing technical assistance, and managing all scheduling and documentation to support a seamless handover. You’ll be the key point of contact for clients and homeowners during this critical phase, representing the brand’s commitment to quality and care.
Full training will be provided on the use of our internal IT system.
This is a remote position open to those living anywhere in South Africa.
Duties & Responsibilities:
- Act as a primary contact, providing basic technical support;
- Resolve Reactive Enquirers;
- Action incoming enquirers and assign tasks to relevant personnel where necessary;
- Schedule appointments and undertake diary management for relevant tasks and others;
- Represent high standards of professionalism and exceptional customer care;
- Incoming, Outgoing & Internal telecommunications;
- Maintain strong document control and audit trail;
- Create Purchase Orders where applicable and reconcile invoices;
- Provide Quotations, Variation and Sales Orders to clients when appropriate;
- Issue Toolbox Talks (TBT) and updating Training Matrix of completion;
- Order materials and provide compliance information such as drawings, instructions, site information etc.);
- Work within department Key Performance Indicators (KPI’s) and ensure objectives are achieved
- within timescales;
- Liaise with other departments both internally and externally such as Finance, Project Coordination,
- Sub-Contractors etc.;
- Carry out other ad-hoc tasks from Line Manager or others within Operations.
Skills, Experience & Requirements:
- Previous experience working in in a similar role/environment, preferably within the construction
- industry and/or Plumbing & Heating;
- High levels of self-motivation & energy, to drive success within the department;
- Excellent communication skills both written and verbal;
- Ability to work within deadlines and cope under pressure;
- Familiar with ERP systems and/or Zendesk would be advantageous;
- Good numerical and commercial awareness, result driven and focused;
- Excellent organisation, time management and planning skills;
- Strong IT and literacy skills with working knowledge of Microsoft Outlook, Word and Excel;
- Ability to work on own initiative and as part of a team;
- Customer focused, respectful and a preparedness to go above & beyond;
- Ability and commitment to develop skills to understand our systems and controls.
- Self-disciplined, presentable, responsible and accountable.
Load Shedding
Applicants must be able to ensure they can maintain internet and power during office hours.
