Description
Our client is one of the UK’s top-rated mortgage brokers, specializing in securing mortgage approvals for individuals who may have faced challenges elsewhere. They are looking for a Call Qualifier to join their team. The ideal candidate for this role is a driven and results-oriented individual who thrives in a fast-paced environment. They should be proactive and resilient, with the ability to handle rejection and maintain professionalism in all interactions. A background in sales or telesales , coupled with strong communication skills and mortgage knowledge, would make you well-suited for this position. Additionally, you should be detail-oriented and capable of managing multiple tasks simultaneously while adhering to strict SLAs and data privacy regulations.
This is a remote position open to those living anywhere in South Africa.
Duties & Responsibilities
- Contacting enquiries promptly and professionally within agreed SLAs.
- Engaging with potential customers to understand their needs and qualify their interest in the product or service.
- Utilizing available tools and criteria to effectively qualify enquiries.
- Setting appointments for the sales team based on qualified leads and availability.
- Inputting accurate and detailed information into the CRM system to maintain up-to-date records.
- Adhering to company guidelines and procedures regarding data privacy and customer interaction.
- Collaborating with the sales team to ensure a smooth handover of qualified leads.
- Participating in ongoing training and development to enhance skills and knowledge of products/services.
Skills, Experience & Requirements
- Previous experience in telesales or a similar role, with a proven track record of achieving targets.
- Excellent communication skills, both verbal and written, with the ability to build rapport over the phone.
- Strong interpersonal skills and the ability to handle objections and rejection professionally.
- Proficiency in volume outbound calling techniques, including cold calling and warm leads.
- Knowledge of mortgage products and financial services is preferred, with a willingness to learn and adapt to new information.
- Familiarity with CRM systems and data entry processes.
- Ability to work independently and as part of a team, with a proactive and results-driven attitude.
- Resilience and the ability to maintain motivation in a high-pressure environment.
- Emotional intelligence and the ability to remain composed and focused during challenging interactions.
- CeMap qualification and any additional education or certifications in sales or related fields are advantageous.
Load Shedding
Applicants must be able to ensure they can maintain internet and power during office hours.